Thank you for shopping at Tutorialsmade.com.
Since our website offers non-tangible, irrevocable digital goods (PDF ebooks), we do not issue refunds once the product order is confirmed and the product download link is successfully generated or emailed to you.
As a customer, you are responsible for understanding this policy upon purchasing any item on our site.
1. Exceptional Circumstances for Refunds
While we maintain a strict “No Refund” policy on all completed ebook downloads, we honor refund requests under the following specific exceptional circumstances:
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Duplicate Purchases: If you accidentally purchased the exact same ebook twice within a 24-hour period using the same email address, we will gladly issue a full refund for the second accidental transaction.
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Technical Non-Delivery of the Product: If due to a technical server error or mail delivery failure on our end, you do not receive the automated email containing your download link within 24 hours of a successful payment, please contact us. If we are unable to resolve the delivery issue manually, we will issue a full refund.
2. Policy for Damaged or Corrupted Files
If you receive the download link but find that the file is corrupted, unreadable, or missing pages due to a technical file compression error, please contact our support team immediately.
We will verify your purchase and email a fresh, corrected copy of the PDF directly to your inbox within 48 hours. File corruption does not qualify for a monetary refund but guarantees an instant functional replacement.
3. Refund Processing Timeline
In cases where an exceptional refund is approved (such as a duplicate purchase):
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The refund will be initiated directly from our Razorpay Dashboard.
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The money will be automatically credited back to your original payment method (UPI, Google Pay, PhonePe, Debit/Credit Card, or Net Banking).
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According to standard banking protocols in India and Razorpay’s operating guidelines, the refunded amount will take 5 to 7 working days to reflect back into your bank account or card balance.
4. Cancellation Policy
Orders cannot be canceled once the payment is captured, as file delivery is automated immediately upon checkout. If you wish to cancel an order before downloading the file due to a major ordering mistake, please contact support instantly before accessing the link.
5. Contact Us
For any assistance, billing discrepancies, or technical issues regarding your ebook delivery, please contact our dedicated support desk:
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Business Name: Agurchand Babu
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Support Email: orders@tutorialsmade.com
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Contact Address: Villa 132, Isha Code Field, Pudupakkam Main Road, Pudupakka, Chennai – 603103
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Grievance Resolution Window: We acknowledge all incoming support emails within 48 hours and aim to completely resolve delivery discrepancies within 7 working days.